Privacy Policy – Tiarella Africa

We Care About Your Privacy
Tiarella Africa is committed to empowering African businesses through innovative technology and robust risk management. In doing so, we recognize that safeguarding personal information is a fundamental part of building trust and delivering value to our clients, partners, and stakeholders.

This Privacy Policy outlines how we collect, use, store, and protect your personal data across all our platforms and services—whether you’re visiting our website, engaging our advisory services, attending one of our trainings, or using any of our risk analytics tools.

What Constitutes Consent?

You consent to our use of your personal information when you voluntarily provide it through any of the following:

Filling out digital or physical forms to access our services
Signing contracts or consulting agreements
Submitting information on our website, apps, or affiliated platforms
Interacting with us via email, WhatsApp, or social media

By providing your data, you acknowledge that you have read and understood this policy and agree to our handling of your information in accordance with applicable laws.

Security of Personal Information

Protecting your data is non-negotiable. We implement strong physical, digital, and procedural safeguards to prevent unauthorized access, use, alteration, or disclosure. These include:

End-to-end encryption
Secure servers hosted in compliant jurisdictions
Internal policies that require employee confidentiality and continuous training
Due diligence on third-party vendors to ensure alignment with our data protection standards

Tiarella Africa complies fully with the Nigeria Data Protection Act (NDPA) 2023 and applicable international frameworks.

The Information We Collect

We only collect data necessary to deliver our services effectively. This may include:

Name, email address, phone number, and business contact details
Company name, industry, and job title
Location data, usage data, browser type, device information, and IP address
Responses to questionnaires and diagnostic tools (e.g., ESRM or risk assessments)
Identity verification documents (where needed for compliance)

We may also collect CCTV footage or photos at physical events, offices, or trainings for safety, documentation, or marketing purposes (with consent).

How We Collect Your Information

We collect data through:

Direct interactions (email, web forms, consultations)
Use of our tools and applications
Attendance at workshops, webinars, or training sessions
Website cookies and tracking technologies
Third-party services such as payment processors, regulators, or CRM tools

How We Use Your Information

We use your information for the following:

To deliver advisory and technology services
To personalize your experience and tailor our solutions
To support credit, risk, ESG, or E&S evaluations through models and dashboards
To communicate relevant updates or product enhancements
To meet our legal, contractual, or regulatory obligations
To improve platform security, diagnostics, and compliance reporting

We do not sell your personal data.

Legal Basis for Processing

We process your data on the basis of:

Consent
Contractual necessity
Legal or regulatory compliance
Legitimate business interest (where your rights are not overridden)

Data Sharing and Disclosure

We may share your data with:

Internal staff and consultants involved in project execution
Partners, funders, or regulators where required by engagement terms
Cloud infrastructure providers for secure storage
Third-party vendors (e.g., CRM, analytics, payment processors) under strict contracts

Every third party we work with must comply with appropriate data protection standards.

Your Data Rights

Under the NDPA and international laws (e.g., GDPR), you have the right to:

Access your personal data
Rectify inaccurate or outdated information
Erase data, where applicable
Object or restrict processing
Withdraw consent at any time
Data portability, where applicable

To exercise these rights, email: privacy@tiarella.africa